Privacy Policy

Personal Information

When you make a purchase or attempt to make a purchase through our site, we collect certain information from you, including:

• Name, email address, and phone number
• Billing and shipping addresses
• Payment information (processed securely by our payment providers)
• Order history and preferences

Automatically Collected Information

When you visit our site, we automatically collect certain information about your device, including:

• IP address, browser type, and operating system
• Pages you view and links you click
• Information about your interactions with the site
• Cookies and similar tracking technologies

We use the information we collect in the following ways:

• To process your orders and send you order confirmations
• To communicate with you about products, services, promotions, and events
• To provide customer support and respond to your inquiries
• To improve and optimize our website and your shopping experience
• To prevent fraudulent transactions and monitor against theft
• To provide you with targeted advertisements or marketing communications we believe may be of interest to you
• To comply with legal obligations and resolve any disputes we may have

We share your personal information with third parties to help us use your information, as described above. For example:

• We use payment processors like M-Pesa and credit card companies to process payments
• We share information with shipping providers to deliver your orders
• We use analytics services to understand how our customers use the site
• We may share information with marketing and advertising partners

We may also share your information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

Types of cookies we use:

• Essential cookies: Required for the operation of our website
• Analytical/performance cookies: Allow us to recognize and count the number of visitors
• Functionality cookies: Enable us to personalize content and remember your preferences
• Targeting cookies: Record your visit to our website and the pages you have visited

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

When you place an order through the site, we will maintain your order information for our records unless and until you ask us to delete this information. We are required to keep records of transactions for tax and accounting purposes for a period as defined by Kenyan law.

If you are a resident of Kenya, you have the right to:

• Access the personal information we hold about you
• Request that we correct any inaccurate personal information we hold about you
• Request deletion of your personal information
• Object to processing of your personal information
• Request the transfer of your personal information to another party

If you would like to exercise any of these rights, please contact us through the contact information below.

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include internal reviews of our data collection, storage and processing practices, and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information from our systems.

We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Last Updated" date and the updated version will be effective as soon as it is accessible.

We encourage you to review this privacy policy periodically to stay informed about how we are protecting your information.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at privacy@sokofarm.co.ke or by mail using the details provided below: