Return & Refund Policy
Your satisfaction is our priority. We stand behind the quality of our agricultural inputs with industry-leading guarantees.
30-Day Guarantee
Full refund or exchange within 30 days of purchase
Free Returns
Free return shipping for defective or incorrect items
Quick Processing
Refunds processed within 5-7 business days
General Return Policy
30-Day Satisfaction Guarantee
We offer a 30-day return policy from the date of purchase. If you're not completely satisfied with your purchase, you may return most items for a full refund or exchange.
Condition Requirements
Items must be returned in their original condition: unused, unopened, and with all original packaging and labels intact. Products must be in resalable condition.
Proof of Purchase
A valid receipt or order confirmation is required for all returns and exchanges. Please have your order number ready when contacting customer service.
Return Process
Initiate Return Request
Contact our customer service team within 30 days of purchase to initiate your return. Provide your order number and reason for return.
Contact Methods: Email: returns@sokofarm.com | Phone: +254-700-123-456 | Online Portal: Your Account → Order History
Receive Return Authorization
We'll email you a Return Authorization Number and detailed instructions. This must be included with your return package.
Important: Returns without authorization number cannot be processed.
Package and Ship
Securely package the item with all original packaging and include the return authorization form. Use a trackable shipping method.
Shipping Address: Agrotech Plus Returns Department, P.O. Box 12345, Nairobi, Kenya
Inspection & Processing
Once received, our quality team inspects the item (2-3 business days). You'll receive email confirmation and your refund will be processed.
Refund Process & Timelines
Refund Methods
- Original payment method (5-7 business days)
- Store credit (immediate upon approval)
- Bank transfer (3-5 business days)
Processing Timeline
- Return received: Day 0
- Quality inspection: 2-3 business days
- Refund initiated: Day 3-4
- Funds appear in account: 5-7 business days
Important Refund Notes
- • Original shipping costs are non-refundable unless the return is due to our error
- • Return shipping costs are the customer's responsibility, except for defective items
- • Refunds may be reduced for items not returned in original condition
Product Category Specific Policies
| Product Category | Return Period | Condition Required | Restocking Fee |
|---|---|---|---|
| Seeds & Seedlings | 14 days | Unopened, original packaging | 20% if opened |
| Fertilizers & Soil Amendments | 30 days | Unopened, sealed containers | Not accepted if opened |
| Pesticides & Herbicides | 30 days | Unopened, sealed containers | Not accepted if opened |
| Farming Tools & Equipment | 30 days | Unused, original packaging | 15% if used |
| Irrigation Systems | 30 days | Unopened, complete sets | 25% if installed/used |
Exceptions & Special Cases
Non-Returnable Items
- • Opened or used agricultural chemicals (pesticides, herbicides, fungicides)
- • Perishable items (live plants, biological controls)
- • Custom or special order items
- • Products damaged by misuse or improper storage
- • Items purchased from third-party sellers
Defective or Damaged Items
If you receive a defective or damaged item, contact us within 7 days of delivery for immediate resolution.
- • Free return shipping for defective items
- • Immediate replacement or full refund
- • Photo evidence required for damage claims
Warranty Claims
Most farming equipment comes with manufacturer warranties. Contact us for warranty claims beyond the return period.
Contact Returns Support
Return Support Channels
returns@agrotechplus.co.ke
Phone
+254-700-123-456
Support Hours
Mon-Fri: 8:00 AM - 6:00 PM EAT
Sat: 9:00 AM - 2:00 PM EAT
Online Returns Portal
For faster processing, use our online returns portal in your account dashboard.
Access Returns PortalPolicy Updates
This return policy was last updated on September 30, 2025. We reserve the right to modify this policy at any time. Continued use of our services constitutes acceptance of any changes.