Shipping & Delivery Policy
Fast, reliable delivery of agricultural inputs to your farm across Kenya. We understand that timing is critical in farming.
Fast Processing
Orders processed within 24 hours
Nationwide Delivery
Across all 47 counties in Kenya
Free Shipping
On orders over KSh 2,000
Secure Packaging
Farm-grade protective packaging
Shipping Options
Express Delivery
- 1-2 business days in major cities
- Real-time tracking
- Weekend delivery available
- Phone notifications
Cost: KSh 450 - 800 depending on location
Standard Delivery
- 3-5 business days nationwide
- Online tracking
- Email notifications
- Free over KSh 2,000
Cost: KSh 200 - 500 | Free over KSh 2,000
Store Pickup Available
Save on shipping costs by picking up your order from our Nairobi warehouse. Orders ready for pickup within 24 hours.
Address: Agrotech Plus Warehouse, Industrial Area, Nairobi | Hours: Mon-Fri 8AM-5PM, Sat 9AM-1PM
Delivery Timelines & Processing
Order Processing Timeline
Express Delivery Estimates
*Major cities: Mombasa, Kisumu, Nakuru, Eldoret
Standard Delivery Estimates
Important Delivery Notes
- • Delivery times are estimates and may vary due to weather, logistics, or remote locations
- • Orders placed after 2 PM EAT are processed the next business day
- • Weekend and holiday deliveries may incur additional charges
- • Some remote areas may experience longer delivery times
Shipping Costs & Free Shipping
Standard Shipping Rates
Free Shipping Offer
Free Standard Shipping
On orders over KSh 2,000
Note: Free shipping applies to standard delivery only. Express delivery charges still apply.
Additional Charges & Fees
Order Processing & Fulfillment
Order Verification
All orders are verified for accuracy and stock availability. We'll contact you within 2 hours if there are any issues with your order.
Payment Processing
Orders are processed once payment is confirmed. M-Pesa payments are instant, while bank transfers may take 1-2 hours to verify.
Order Preparation
Our warehouse team carefully picks, packs, and labels your order with farm-grade protective packaging to ensure safe delivery.
Quality Check
Every order undergoes final quality inspection before being handed over to our delivery partners.
Order Processing Schedule
Regular Business Days
- • Orders before 2 PM: Same day processing
- • Orders after 2 PM: Next day processing
- • Cut-off time: 2 PM EAT
Weekends & Holidays
- • Saturday orders: Processed Monday
- • Sunday orders: Processed Monday
- • Public holidays: Next business day
Delivery Areas Coverage
Nationwide Coverage
We deliver to all 47 counties across Kenya through our network of trusted logistics partners.
Major Service Areas
Nairobi Region
All constituencies
Coastal Region
Mombasa, Kilifi, Malindi
Rift Valley
Nakuru, Eldoret, Naivasha
Western Kenya
Kisumu, Kakamega, Bungoma
Remote Areas Delivery
Some remote farming areas may require special arrangements. Contact us before ordering if you're in a particularly remote location.
Special Handling & Agricultural Products
Agricultural Chemicals
- Special hazardous materials packaging
- Clear safety labeling and handling instructions
- Temperature-controlled storage when required
Seeds & Live Plants
- Climate-controlled packaging for viability
- Priority handling to minimize transit time
- Special handling instructions included
Farming Equipment
- Heavy-duty protective packaging
- Assembly instructions included when required
- Specialized carriers for oversized items
Important Safety Notice
Agricultural chemicals will only be delivered to persons over 18 years old. Proof of age may be required upon delivery. Please handle all agricultural products according to the provided safety instructions.
Order Tracking & Customer Support
Order Tracking
Online Tracking
Track your order in real-time through your account
Email Notifications
Receive updates at every stage of delivery
SMS Alerts
Get delivery day notifications via SMS
Delivery Support
Delivery Issues
Experiencing delivery problems? Contact us immediately for assistance.
Phone: +254-700-123-456
Email: delivery@sokofarm.com
Hours: 7:00 AM - 7:00 PM EAT
Delivery Instructions
Add special delivery instructions during checkout for:
- • Safe place for package leaving
- • Specific delivery time preferences
- • Farm gate access instructions
- • Contact person details
Policy Updates & Seasonal Variations
This shipping policy was last updated on September 30, 2024. During peak farming seasons (planting and harvesting), delivery times may be extended. We appreciate your understanding and will communicate any significant delays proactively.